We require a 50% deposit of your total service on booking to secure your appointment. this is a non refundable deposit.

Deposits are non-refundable, you can reschedule/cancel your appointment up to 24 hours prior. Anything after this will incur the 50% cancellation fee.

Deposits will be rescheduled with an appointment if moved prior to this 24 hour space.

Please let us know prior to your appointment if you would like to change your service.

Service upgrades on the day cannot always be accommodated due to timing.

Price adjustments will apply based on the service performed.

We understand life happens. If you are running late, please contact the salon as soon as possible.

If you arrive more than 15 minutes late, your appointment may need to be rescheduled or adjusted to a shorter service time. This may mean you won’t be able to receive the full service originally booked. Full service pricing may still apply.

Your satisfaction is important to us. If you have concerns about your service, please contact Honey Mane Hair Collective within 7 days of your appointment so we can assess and discuss your concerns.

Adjustments will only be offered if the issue relates directly to the original consultation and agreed service. Changes of mind, new inspiration photos, or wanting to go lighter, darker, longer or shorter than originally discussed are not considered a redo.

All adjustments must be approved by salon management and completed by the original stylist where possible.

if you have added a colour or attempted to correct a colour or service your re-do will be void.

We are committed to creating a calm, respectful and welcoming environment for every client and team member.

We ask that all clients treat our staff and fellow guests with kindness and respect at all times. Any inappropriate behaviour, aggressive language, or disrespect towards staff will not be tolerated.

Honey Mane Hair Collective reserves the right to refuse service or cancel future appointments if a client’s behaviour is deemed inappropriate.

If you are feeling unwell, experiencing cold or flu symptoms, or have been exposed to anything contagious, we kindly ask that you reschedule your appointment.

Attending while sick puts our team and other clients at risk and can impact the smooth running of the salon. If you notify us before your appointment, we will work with you to reschedule within policy guidelines.

Honey Mane Hair Collective reserves the right to reschedule any client who arrives visibly unwell.

To ensure a relaxing experience for all clients, we ask that you attend your appointment alone unless otherwise arranged.

Honey Mane Hair Collective may take before and after photos for training and marketing purposes. If you prefer not to be photographed, please let us know before your service begins.